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6:23 pm
January 28, 2010
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Al Fackler
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Bunny: I didn't have any technical problems so I didn't ask any questions. But, they had no problem letting me download the program since they already had proof of purchase. Frankly, I think $275 is too much to pay. I have learned more from Jim's videos than then I have from the Agent Office people during the past 8 years.
If you find a way to get my HTML signature on A/O let me know please.
Al Fackler
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9:58 am
January 26, 2010
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Bunny Mostad
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Jim Casey said:
Bunny,
please post your issue here in the forum to see if we can come up with a resolution – many issues people think are technical can be resolved with our help. But, if we hit a dead end, yes, the $295 annual tech contract may be the only solution.
I am on the prowl for the next best thing in CRM and have even tried to join forces with people attempting to raise the money to build it. I've analyzed a dozen hopefuls in the past two years, but haven't found a winner yet. Hang in there with AgentOffice until I can find a better replacement.
Jim
thanks , Jim.
I worked out some of the problems by doing a 'system restore' to a date when things were working right. But I still have the issue of not being able to get it into a new computer. I've changed computers many times in the last 15 years or so that I've used this program by installing the software and then doing a 'restore' with my back-up files. This time it won't work. Perhaps because I don't have the software for the last upgrade to v.10 which I think was just done on-line.
Bunny
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12:01 pm
January 25, 2010
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Jim Casey
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Bunny,
please post your issue here in the forum to see if we can come up with a resolution – many issues people think are technical can be resolved with our help. But, if we hit a dead end, yes, the $295 annual tech contract may be the only solution.
I am on the prowl for the next best thing in CRM and have even tried to join forces with people attempting to raise the money to build it. I've analyzed a dozen hopefuls in the past two years, but haven't found a winner yet. Hang in there with AgentOffice until I can find a better replacement.
Jim
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10:05 am
January 25, 2010
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Bunny Mostad
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Jim Casey said:
Al, glad you're fixed. As I said, I've never seen this problem before. Thanks for sharing your resolution to the matter! Happy New Year!
Jim
Al/Jim:
I've used Agent Office for many, many years but am now having major problems. I tried to get tech support but was told it is now $295 per year. Wow! Al, did you have to pay that? Do I have any other option? Jim, is there some other contact management software that you would recommend. Active Agent (an add-on to Outlook) has been recommended but they only have e-mail support which is difficult to work with when you're first getting started. Any other ideas?
Bunny Mostad
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2:40 pm
December 31, 2009
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Jim Casey
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Al, glad you're fixed. As I said, I've never seen this problem before. Thanks for sharing your resolution to the matter! Happy New Year!
Jim
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12:38 pm
December 31, 2009
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Al Fackler
| | Boise ID | |
| Member | posts 6 |
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Jim:
Thanks for your help. Since my utility program was not with my AgentOffice program(Version 10) i tried to reinstall AgentOffice (Version 9) with the thought that I would update to Version 10 when the program asked me if i wanted to search for updates. I wasn't able to update Version 9 because install code would not work.
I contacted the new owners of AgentOffice and gave them my Serial # for Version 9. They were very helpful. My install code for version 9 was deleted when I upgraded to version 10. They promply emailed the download link for version 10 with the proper install code. So I and up and running with the utility progrm. If anyone has the same proplem probably the best way to contact them is to email support@agentofficehq.com. 
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4:49 pm
December 29, 2009
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Jim Casey
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Al Fackler said:
Jim Casey said:
Something tells me you are “exploring” your hard-drive, not using the Start button to open an application. Are you right-clicking the Start button to explore the hard-drive? Don't do that! Make sure you watch the first video in the Utilities Category of the videos. Here's the link: http://www.aoexperts.com/conte…..; If you follow those instructions you should be able to find the Utilities icon.
Jim
My son who works at Microsoft was here over the Christmas week. He checked and the agent office utility is not on my computer so I have 2 questions.
1) Can I download the utility from some other source?
2) I have all my AO contacts backed up twice. Should I remove version 10 from my computer and install version 9 (I have the disc)? I assume the utlity is on the disc. When I have version 9 installed then I will upgrade to version 10 when the program asks if I want to search for new upgrades. Do you think this plan will work:
Thanks
Al Fackler
Al, call me at 612-805-3443
Jim
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4:47 pm
December 29, 2009
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Al Fackler
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| Member | posts 6 |
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My son who works at Microsoft was here over the Christmas week. He checked and the agent office utility is not on my computer so I have 2 questions.
1) Can I download the utility from some other source?
2) I have all my AO contacts backed up twice. Should I remove version 10 from my computer and install version 9 (I have the disc)? I assume the utlity is on the disc. When I have version 9 installed then I will upgrade to version 10 when the program asks if I want to search for new upgrades. Do you think this plan will work?
Thanks
Al Fackler
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4:45 pm
December 29, 2009
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Al Fackler
| | Boise ID | |
| Member | posts 6 |
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Jim Casey said:
Something tells me you are “exploring” your hard-drive, not using the Start button to open an application. Are you right-clicking the Start button to explore the hard-drive? Don't do that! Make sure you watch the first video in the Utilities Category of the videos. Here's the link: http://www.aoexperts.com/conte…… If you follow those instructions you should be able to find the Utilities icon.
Jim
My son who works at Microsoft was here over the Christmas week. He checked and the agent office utility is not on my computer so I have 2 questions.
1) Can I download the utility from some other source?
2) I have all my AO contacts backed up twice. Should I remove version 10 from my computer and install version 9 (I have the disc)? I assume the utlity is on the disc. When I have version 9 installed then I will upgrade to version 10 when the program asks if I want to search for new upgrades. Do you think this plan will work:
Thanks
Al Fackler
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7:01 pm
December 16, 2009
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Jim Casey
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Something tells me you are "exploring" your hard-drive, not using the Start button to open an application. Are you right-clicking the Start button to explore the hard-drive? Don't do that! Make sure you watch the first video in the Utilities Category of the videos. Here's the link: http://www.aoexperts.com/conte….. If you follow those instructions you should be able to find the Utilities icon.
Jim
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3:32 pm
December 16, 2009
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Al Fackler
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| Member | posts 6 |
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Jim;
Okay. I have done everything you suggested and it matches with AgentOffice's user guide (the guide opens).
When I single click on AgentOffice it opens the program. I don't have an option of opening the utility. I see that all the ols folders on my C drive have an install date of November when I upgraded online to version 10.
Do you think I can get online and download the utility?
Thanks
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2:28 pm
December 16, 2009
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Jim Casey
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I assure you, it's there. Let's make sure you are doing all the steps:
1. Make sure AgentOffice is closed
2. Click the Windows Start Button
3. Click on All Programs
4. You should be able to scroll through a series of FOLDERS to find one that says AgentOffice
5. Single-click on the AgentOffice folder – it might take a second or two for it to open and expand
6. You should see a series of different icons under the open AgentOffice folder and the one you want has a red “Swiss Army Knife” looking icon next to the words AgentOffice Utilities. A single click on that icon should open the Utilities module.
Let me know if you are still struggling with this.
Jim
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1:26 pm
December 16, 2009
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Al Fackler
| | Boise ID | |
| Member | posts 6 |
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Jim: I have had my present version(9.1) of agent office on my computer for 3 or 4 years. It has been updated online to version 10.00.01.00. Unfortunately I can't find the utility program for agent office. When I click on start, all programs, agent office is on the left side of the screen with no other options other then to open agent office. When I check all the programs on my C drive I can find an utility program but it won't open and going to the internet doesn't help.
Any ideas? If I put my agent office disc(version 9.1) in the computer will I be able to access the utility program?
Thanks
Al Fackler
Al@AlFackler.com
208-861-7282
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